Tuesday, September 20, 2011

Update on our refrigerator

After a weekend of troubleshooting it was determined that our cooling unit was the culprit for the problems on our Norcold 1210 refrigerator. Over the weekend Bob researched the length of the warranty and it was confusing; Good Sam's Extended Service Plan believes it is 3 years, while our paperwork showed 1 year. When Monday morning rolled around Bob called Norcold and asked about the warranty. Norcold said that any units built after 2009 had the 1 year warranty while prior to 2009 had 3 years but since it was a Carriage Cameo the warranty was 2 years to match the Carriage warranty.

So the good news is that it is a 2 year warranty but the bad news is that our 2 year warranty expired 2 weeks before. The great news is that since we were so close to being under warranty Norcold will provide the cooling unit at no charge we just have to pay for labor. The part has been ordered and has shipped. In the meantime we are enjoying the Colorado Springs area while our refrigerated stuff is in Styrofoam coolers and our frozen stuff in the freezer with dry ice. A side effect of this is that we are eating at home more often as we eat the stuff we had on hand.

Till next time,

Bob and Jo


  1. So the locals are eating in this last week? Nice you at least had part of it covered.

  2. The cooling unit free is at least some good news. There seems to be a lot of Norcold problems going on out here at the moment.

  3. Well, we're in good company! We had the circuit board replaced on our fridge today and it's 60-something degrees in the freezer right now. So, it looks like there's a new cooling unit in our future, too!

    Today we're so grateful for our extended warranty.

    Good luck to you!

  4. Yep, that's why switching to a residential refrigerator was a good move for me. :)