Mobile Service horror story

And this close to Halloween :-)

Sorry this post is so long. The Executive Summary is that Ron's Mobile RV Service in Colorado Springs CO is unprofessional, rude, overcharges and should be avoided at all costs.

We have utilized RV mobile service companies a number of times and have found all of them to be professional and courteous except one, Ron's Mobile RV Service in Colorado Springs CO. To date the standard practice has been one service call fee per event. If multiple trips are needed there has only been the single service fee and we settle up at the end. Our cooling unit in our Norcold refrigerator failed while in Colorado Springs and Ron's was recommended by the park. Ron himself came out and diagnosed the problem and we were charged a $75 service fee and one hour labor totaling $170 which he said was the minimum charge. Since it was the weekend Norcold could not be contacted.

Bright and early Monday morning we called Norcold to inquire about the warranty since there is a lot of confusion on the length of the warranty. In 2009 Norcold went from a 3 year warranty to a 1 year warranty but since we own a Carriage Cameo that has a two year warranty Norcold gives a 2 year warranty on refrigerators installed in a Carriage. We were less than two weeks past the warranty date. Norcold indicted that they would "probably" provide the cooling unit since it was so close to the end of the warranty but they weren't sure if they would cover the labor. Norcold needed to confirm the diagnosis with Ron's Mobile Service so they asked me to have Ron's call them. Which we did so we talked to Norcold before Ron's ever did.

Norcold did provide the cooling unit free and shipped the unit and Ron's came out and installed it. As they were leaving we were charged another $75 fee which we weren't sure was service or labor. At the time were were not sure if Norcold was going to pay for the labor so we thought it was a reasonable charge of $245 total to install the cooling unit since it took them about 2 hours. Later when we were looking over the Norcold paperwork it indicated that Norcold would cover 4 hours of labor. A lot of times with mobile service companies we pay the provider and then we get reimbursed so we made copies of the receipts and mailed it to Norcold. A few days later Norcold called back and said they already paid Ron's 4 hours labor.

Thinking we were due a partial refund we called Ron's and was treated to the most rude, unprofessional conduct we have ever encountered. First of all according to Ron we should have been happy with Ron forcing Norcold (his words) to give us a free cooling unit, which they already told us that they would do anyway but Ron did not know this. Also since it was a very expensive cooling unit "we got because of him" we should just forget about what money we paid them. He does not know us very well, do he?

We are going to pursue a partial refund from Ron's and make sure that this behavior is made known to the RV'ng community.

Wish us luck,

Till next time,

Bob and Jo